At KPS Naturals, we take pride in delivering fresh, authentic, and 100% natural cold-pressed oils. Customer satisfaction is our priority. If you experience any issue with your order, please review our Return & Refund Policy below.
1. Return Eligibility
Due to the perishable and consumable nature of our products, we do not accept returns for products that have been opened, used, or partially consumed.
Returns will only be accepted if:
- You receive a damaged product.
- You receive a leaking package.
- You receive an incorrect product.
- The product is defective upon delivery.
2. Return Request Timeline
To be eligible for a return or replacement, you must notify us within 48 hours of receiving your order.
Requests made after this period may not be eligible for return or refund.
3. How to Request a Return
To initiate a return, please contact us with:
- Your Order Number
- Your Name
- Contact Number
- Clear photographs of the product
- Images of the damaged packaging (if applicable)
- A brief description of the issue
Our customer support team will review your request and respond as soon as possible.
4. Refund Eligibility
Refunds will be issued only after the returned product or supporting evidence has been verified by our team.
Refunds may be approved in cases such as:
- Product damaged during transit.
- Incorrect item delivered.
- Product received in an unusable condition.
- Order cancelled before shipment.
5. Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
- Change of mind after purchase.
- Product opened or used.
- Taste, aroma, or natural color variations in cold-pressed oils.
- Incorrect delivery address provided by the customer.
- Failure to receive the order due to customer unavailability.
- Requests made after the specified return period.
6. Replacement Policy
If your return request is approved, we may provide:
- A replacement of the same product, or
- A full refund, depending on product availability and the nature of the issue.
7. Refund Processing Time
Once your refund is approved:
- Refunds will be processed within 5–7 business days.
- The amount will be credited to your original payment method.
- Processing time may vary depending on your bank or payment provider.
8. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
9. Quality Assurance
Every KPS Naturals product undergoes careful quality checks before dispatch.
As our oils are produced using traditional cold-pressed methods without artificial additives or preservatives, slight variations in color, aroma, or texture are natural and do not indicate a defect.
10. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us.
KPS Naturals
📞 Phone: +91 9966929097, +91 8500990613
📧 Email: kpsoils@gmail.com
📍 Location: India
At KPS Naturals, we are committed to delivering pure, traditionally crafted cold-pressed oils. If there is ever an issue with your order, our team will work promptly to provide a fair and satisfactory resolution.